Within 2-3 working days you will get a message that your order is being shipped from our warehouse. If you want to follow your package you can do this with the Track & Trace code on the UPS – website. We will send your code in the SMS once your order has left our warehouse.
- Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
- After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in cardboard boxes with your invoice wrapped along with it. Every package is safely secured with additional bubble wrap.
However, the delivery might be delayed based on political, environmental, transportation, or any other unavoidable issues which will be notified by our customer relationship team.
We guarantee your satisfaction with all the platforms of Freesia Secret. If you receive a damaged or defective item, wrong product, we will promptly send you a replacement for the damaged or defective product. You will not be charged any additional shipping fees for the replacement of such damaged or defective shipments. Please see our Cancellation & Return Policy for more information.